FAQ [NBS]

1. How do I order fax broadcast services?
AYou can simply fill out our Request Quotation Form and send it to us online or by fax to 1-866-380-5335 or call us toll-free at 1-866-387-3909. Please email us your fax broadcast document to broadfax@sbcglobal.net.

2. What are the technical requirements?
All that you require is email and internet access to send your fax broadcast document to NBS. You can also send faxes directly from your computer to our fax server network by downloading software.

3. Which file formats can I use to send my document?
Our fax broadcast system supports most formats including Word, Excel, Acrobat, WordPerfect, etc.

4. Does NBS offer any volume discounts?
Yes. NBS offers the lowest rates of any of our competitors, because we are affiliated with several major telecommunications carriers, which realizes NBS substantial savings that we pass on to our customers.

* To prove the above and our commitment to providing our customers superior service at the lowest rates, unlike the majority of our competitors, we publish our rates simply and clearly.

* Please see examples of numerous testimonials further substantiating our superior service at the lowest rates.

5. Are there any charges for failures or retries?
No. NBS' fax broadcast system automatically does 2 retries for failed attempts at no additional charge.

6. Will NBS' name appear anywhere on my document?
No. Your document will show only what you tell us you want shown.

7. Does NBS offer mail merging services?
Yes. NBS does offer mail merging to personalize your fax broadcast.

8. Are there any additional charges for merging?
NBS charges a 10% surcharge for merging, which is the lowest cost among our competitors.

9. Can I schedule my broadcast faxing for any time?
Yes. Simply indicate your desired schedule on our on-line form or advise one of our sales representatives. Unless otherwise restricted by governmental regulation, which is rare, we will comply with your requested schedule.

10. Does NBS offer international broadcast faxing service?
Yes. NBS can send your fax broadcast to any fax machine in the world.

11. Does NBS charge by the page or per minute?
NBS charges are per page (please see NBS fax broadcast rates).

12. Will NBS manage and maintain my lists and database?
NBS will maintain your lists and database at no additional charge, however, our fax broadcast customers must handle all responses to their broadcast fax, with the exception of fax removal requests, which NBS manages at no additional charge with our fully automated toll-free fax removal service.

NBS can provide our customers with detailed reports on their lists, which enables filtering to make your fax broadcast optimally productive.

13. Will my list be resold or used by other NBS customers?
Absolutely not. Your list is your property and we treat it accordingly.

14. If I provide my own list, can I monitor the progress of my fax broadcast?
Yes. NBS provides you with user-friendly, on-line monitoring capability at no additional charge. You need only download and install our software for this purpose.

15. I need more information and have additional questions.
For more information or additional questions, please email us at broadfax@sbcglobal.net or give us a call toll-free at 1-866-387-3909.